Branding and Positioning
How you are perceived by your customers and prospective customers has never been more important.
Your employees represent your brand but does the experience presented across your teams or offices feel consistent to the outside world?
A simple mystery shopping exercise is one of the most cost -effective insights into your brand and can be delivered over just a few weeks providing a clear set of plans to improve your customer journey.
You can even compare your own results against your peer group if you wanted to truly understand your positioning.
Katy is a breath of fresh air in the world of marketing.
“Katy is a breath of fresh air in the world of marketing. An absolute pleasure to do business with, she combines professionalism and courtesy with an iron grip of strategic issues and an ability to see the bigger picture and beyond”
Rory Baxter, MD, The Word Factory